Returns
30 days. No fuss. Australian Consumer Law on top.
Change of mind (30-day return)
Not feeling it? Return any unworn, unused item in its original packaging within 30 days of delivery for a full refund or store credit.
- You pay return shipping for change-of-mind returns.
- Refund is processed within 5 business days of us receiving the item.
- We refund to the original payment method.
Faulty or wrong items
If something arrives faulty, damaged, or different from what you ordered, email us within 7 days with photos. We will arrange a prepaid return label and either replace the item or refund you in full — your choice. Our goods come with guarantees under the Australian Consumer Law that cannot be excluded.
What we can't accept back
- Custom-fit or personalised equipment (engraved, embroidered, custom-built clubs).
- Apparel that has been worn, washed, or has the swing tag removed.
- Gloves once opened.
- Gift cards.
This does not affect your statutory rights for faulty goods.
How to return
Email returns@farkgolf.com with your order number and a brief reason. We will send you the return address and (if applicable) a return shipping label. Please keep your tracking number until we confirm receipt.
Tour cancellations
Tour deposits and cancellation terms are different from product returns and are set out in your Tour Booking Agreement. In short: a 20% deposit is non-refundable, balance is due 90 days before departure, cancellations within 60 days forfeit the full booking. Travel insurance is mandatory.
Template note: Returns timelines, exclusions, and tour-cancellation terms are reasonable defaults. Adjust to match your real operations and have a lawyer confirm the Australian Consumer Law wording before publishing.